Inforum Young Professionals March Event! Tuesday March, 9th 2010.  6-8PM at D'Amato's in Royal Oakwww.damatos.com featuringMarilyn Suttle and Lori Jo Vestauthors of "Who's Your Gladys?"How to turn even the most difficult customer into your biggest fan!www.whosyourgladys.com 

Detroit-based authors Marilyn Suttle and Lori Jo Vest are focusing on dealing with difficult customers and helping businesses stand out from the rest.  In, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan, the authors explore how to: Create a culture that values compassionate connection with customers; Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships; Form strong bonds by paying close attention to people's needs; Customize service to different market segments; Cement unbreakable customer relationships with absolutely anyone.

$15 per person includes food, tax, gratuity and room chargePlease RSVP with payment by March 7th to mlenhard@sigmainvestments.com or call (586)242-9706 Please make checks payable to Marisa Lenhard and mail toMarisa Lenhard26261 Evergreen, Suite 455Southfield, MI  48067